HigherChat by HigherOps
Terms of service
Last updated: September 23, 2026
1. Using HigherChat
These terms describe the use of HigherChat, operated by HigherOps. If you use HigherChat for an organization, you must have authority to act for that organization. Any separate written agreement with HigherOps controls where it expressly conflicts with these terms. Our privacy policy explains how information is handled.
2. What the service does
HigherChat provides AI-assisted website chat, customer-managed knowledge, visitor activity reporting, lead capture and delivery, and related workspace tools. Customers configure the websites, knowledge, assistant behavior and integrations used in their workspace. Features may evolve during early access.
3. Accounts and early access
New accounts and workspaces are currently limited to approved email domains. You must provide accurate information, protect access to your sign-in account, and invite only authorized workspace members. Joining the waitlist does not grant access or guarantee an approval date. HigherOps may contact you about your request.
4. Credentials, providers and fees
You are responsible for credentials and integrations you provide, the permissions they grant, and compliance with the relevant provider’s terms. Where model calls use your provider account, the provider may charge you directly. HigherChat’s usage estimates are not a provider invoice. Any HigherOps subscription or service fees must be agreed separately; joining the waitlist or requesting access does not authorize a payment.
5. Your website and visitor responsibilities
You must have the right to install HigherChat on a website and provide the content and data you submit. You are responsible for accurate visitor notices and any consent required for chat, tracking, identification, form capture or lead delivery. Configure appropriate origins, knowledge, data collection and delivery destinations, and review content before publishing it to the assistant. Do not submit credentials or information that should not be shared with visitors as published knowledge.
6. Acceptable use
You must not use HigherChat to break the law, infringe others’ rights, collect information without required authority, send spam, impersonate others, access another workspace’s data, bypass security, or disrupt the service. We may restrict or suspend access to address misuse, security risks or legal requirements.
7. Content and ownership
You retain your rights in content and data you provide. You give HigherOps permission to host, process and transmit it as needed to provide and support HigherChat and carry out your configurations. HigherOps retains its rights in HigherChat’s software, design and service. These terms do not transfer ownership of either party’s existing intellectual property. AI-generated output may not be unique, and any rights in it remain subject to applicable law and provider terms.
8. AI output and availability
AI responses can be incomplete or wrong even when grounded in approved knowledge. You are responsible for reviewing your configuration and deciding how to use outputs and leads. HigherChat does not guarantee a sale, lead, booking, particular answer or uninterrupted service. Unless separately agreed in writing, this early-access service has no service-level guarantee. Nothing in these terms removes rights or responsibilities that applicable law does not allow a party to exclude.
9. Ending use and deleting data
You may stop using HigherChat and remove its website scripts at any time. Contact info@higherops.io to request account or workspace deletion. Removing a script, leaving a workspace or revoking Google access does not automatically delete previously stored records. Data handling and deletion are described in the privacy policy and any applicable written agreement.
10. Changes and contact
The version date identifies these terms. We may update them as the product changes and provide any notice or consent process required by applicable law or your written agreement. For support or questions, contact info@higherops.io.